| Terms and conditions of sale |
Every quotation, pro-forma invoice, price list or other similar document made or issued by Cybedia Ltd (Beast) ("the company") is made or issued subject to these General Terms and Conditions of Sale. These terms and conditions do not affect consumers' statutory rights as contained in current UK legislation governing the relationship between consumers and businesses.
The Company means Beast Gaming PCs and Computers, a trading name of Cybedia Ltd. The Customer or you, means the account applicant or person who buys or agrees to buy goods from the company.
No order resulting from any quotation, pro-forma invoice, price list or other similar document made or issued by the company shall be binding unless and until it is accepted by the company. The company at its absolute discretion may accept or reject any order whether on account of the equipment being no longer available or for any other reason whatsoever.
The company warrants that the goods will be at the time of delivery correspond to the description given by the company unless stock of the component is unavailable. In the event of an out of stock component, BEAST gaming pcs, without notice, will exchange the part to an equally or better suited component. It is the responsibility of the customer to check the compatibility and suitability of goods for any particular purpose before ordering. The company hereby reserves the right to make without notice such minor modifications in specifications, designs or materials as it may deem necessary or desirable by experience.
Customers will be given an estimated date of despatch when placing orders. If these dates are exceeded the company will endeavour to keep customers informed of the delay and an expected new delivery date. Customers may cancel their order at any time prior to despatch by contacting the Customer Services Department in writing. This should be sent to the Customer Services Manager at the company's registered address. If payment has been made by cheque a refund will be issued within 14 days of written receipt of the cancellation order.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and the company shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
The customer shall report any damage or shortage to the company and the carriers in writing within 7 days of delivery. Provided prompt notice of transit damage or loss is given and provided it is proved to the company's satisfaction that such damage occurred in transit in the UK but not otherwise, the company will refund, repair or replace such equipment free of charge to the customer.
The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer. However, notwithstanding delivery and the passing of risk in the goods, title and property in the goods, including full legal and beneficial ownership, shall not pass to the customer until the company has received in cash or cleared funds, payment in full for all goods delivered to the customer under this and all other contracts between the company and the customer for which payment of the full price of the goods there under has not been paid. Payment of the full price of the goods shall include the amount of any interest or other sum payable under the terms of this and all other contracts between the company and the customer under which the goods were delivered.
In addition to any manufacturers warranty all products, except consumables and input devices, are covered by our own 12 month warranty. Our warranty will cover your BEAST for any hardware-related problems for one year from the date of purchase unless you have purchased an extended warranty in which case our warranty will extend in line with the extended warranty purchase. Our warranty is void if you replace, remove or change any hardware within your system without a) contacting us first and b) talking through the replacement, upgrade or change with us on the phone.
Our warranty covers all costs associated with a faulty piece of hardware including the replacement part cost, the labour cost associated with the replacement and all transit costs associated with the fault. We SHALL NOT cover your computer in the case of problems arising as a result of misuse of software, the unguarded installation of malicious software or issues relating to manufacturer driver defects.
If you wish to receive technical support, return any faulty item for repair or replacement within the warranty period, you must first contact our Technical Support Department directly by email, phone or the support ticket system on our website to let us know of the issue. Issues or faults mentioned on the support area of the forum are not considered as warranty related issues unless followed up by contacting our Technical Support Department directly. This enables the fault to be fully logged. Our technical team do not always monitor the forums and as such the company cannot be held responsible for any issues that have not been raised using the methods outlined above.
If advised, you must use any manufacturer repair service or on-site arrangement provided. Any on-site arrangements apply to mainland UK only.
Should any equipment malfunction as a result of abnormal environmental factors (including without prejudice to the generality of the foregoing mains power transients or dropouts, electromagnetic interference, extremes of humidity, vibration, electro-static damage , temperature or pressure or chemical corrosion then all costs incurred by the company in repairing such equipment and investigating the causes of the malfunction shall be payable to the company.
We shall not, without exclusions, warranty any component that has been overclocked beyond the spec that we send it out in by the consumer. If you overclock any component after the day you receive your BEAST, you will VOID any warranty with us. We will not be held responsible for consumers damaging their own components or the performance of their computers through the misuse of components through overclocking.
The company will not be liable for any breach of agreement, for delay or failure to perform if the delay or failure is due to acts of God, civil commotion, riots, floods, drought, fire, legislation or other cause beyond the companies reasonable control. This does not affect your statutory rights. If the company choose not to enforce a right under this agreement, that decision will not prevent the enforcement of other rights, or the same right on a later occasion.
Under no circumstances shall the company be responsible for any indirect, incidental or consequential damages.
The terms and conditions of sale detailed below are provided for your information, in line with legislation contained in Consumer Protection (Distance Selling) Regulations 2000. This legislation covers items bought where there is no direct contact between the supplier and the consumer. It does not apply where goods are bought for business use, from showrooms, fairs or exhibitions.
Cybedia Ltd,
t/a BEAST Gaming PCs
Unit 16, Eagle Building
High Street East
Sunderland
SR1 2AX
Company Registration No 5443269
Telephone: 0871 2882679
If you have any questions or complaints regarding the company, these can be addressed to the Customer Services Manager at the above address. The company will endeavour to acknowledge written complaints within 5 working days. The time it takes to reach complete resolution of complaints will be governed by the nature and complexity of the issue but we will endeavour to ensure that consumers are informed of the progress of complaints as appropriate.
Details of the specification, price and arrangements for payment of the goods purchased by distance selling are available on our web site, in our company publications and will also be provided on invoices despatched with order. The Cybedia/BEAST sales team are happy to send a quote by fax or mail detailing specifications, or customers may want to print out copies of web orders for their records.
Distance Selling regulations allow for a cooling off period of 7 days from receipt of goods covered under the legislation. Customers may return specified goods without reason within this period for a refund. This excludes goods made to the consumer's specifications. It does not apply to goods intended for everyday consumption. Video recordings or computer software and hardware unsealed by the consumer are also excluded . Goods returned have to be complete and in a resalable condition including original packaging. The cost of returning and appropriately insuring the goods until satisfactory receipt at the company will be borne by the customer.
To cancel the contract under the terms of the Direct Selling legislation with the company the Customer Services Manager must be contacted in writing at the above address within 7 days of receipt of the goods. The customer will be required to return the goods to the company before a refund can be processed. The Customer Services department will then contact the customer with a RETURN TO MANUFACTURER number within 5 working days. This number must be quoted on all returned goods so that the goods can be properly identified . The company cannot be held responsible for goods returned without proper identification.
You may contact us regarding any aspect of this policy.
Last Updated: 14th December 2006
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